Refunds & returns
In accordance with the UK Distance Selling Regulations, please notify me of your wish to return your purchase within 7 days of receipt of your goods.
Goods must be returned to me within 21 days. You are responsible for the return postage costs (I advise you use recorded delivery). Upon receipt of returned goods which are in resalable condition I will provide you with a full refund, including the delivery charges.
All pieces I make are guaranteed for one year from date of purchase. If any problems occur, please let me know and I'll fix them free of charge.
I give an accurate description of all items and try to use illustrative photographs, always taken in natural light. Due to the handmade nature of my items, each item will be unique. Please be aware that colour depiction can vary slightly with different computer monitors. Having said all this, I sincerely hope you love your purchase and I will do my utmost to resolve any issues you have. Please contact me as soon as possible to discuss if you're not happy with your purchase.
Should you have any queries, please contact me before purchase.
Please note I do not offer refunds on custom made items unless faulty. I wrap all items very carefully for post and cannot be held responsible for any damage to items once dispatched.